Disclaimer: Please note the codes in our collection might not necessarily be the most recent versions. Please contact the individual organizations or their websites to verify if a more recent or updated code of ethics is available. CSEP does not hold copyright on any of the codes of ethics in our collection. Any permission to use the codes must be sought from the individual organizations directly.
Code of Ethics and Business Conduct
Service and Support to our customers
Our relationship with our customers is easily summed up in two words –complete loyalty. In all actions, excluding only the most extreme circumstances, we shall strive to serve our clients to the best of our capacity. Our client base is currently comprised of our most loyal supporters, and we never want to lose them.
We also focus on eliminating post-purchase anxiety by bull-dozing all barriers that would prevent them from getting to a stage where they are comfortable with their purchase. We currently do this via the following programs:
1. 4.0x Price Appraisal Guarantee: any Boles-Ingenito Ltd. pearl jewelry we guarantee to appraise for 4.0x the price paid.
2. 90 Day No Hassle Returns: We ALWAYS accept returns on our pearl jewelry within 90 days of the client’s purchase, no questions asked
3. Pearl Exchange Program: Even when the client changes their taste in style, they can exchange their pearl jewelry for a new color for the standard $10-$15 fee
As we know, the Pearl Exchange Program is by no means a profitable program, but it does show our dedication to our clients and their happiness, even when their desire to return our products is not a result of a manufactured problem. However, profit is not always key to a successful and reputable section of a company.
Acceptable and Ethical Conduct dealing with Competitors
Boles-Ingenito Ltd. has suppliers and clients all over the world and competes fairly, honestly, and complies with all regulations not only in the United States, but in the world. These laws can be quite complex, and in the case of confusion regarding legal restrictions, you should check with our co-workers and with managers within the company who can research further. Penalties for violation can be severe. Therefore, all employees also have access to our firm legal counsel at D.L. Rutherford Law for any question they have in the domestic and international legal arena.
Competitive Landscaping and Research
Our firm operates in an extremely competitive online arena in which we must actively collect information constantly on our competitors on their prices, search engine strategies, promotions, and available products. We encourage everyone to keep an active eye and research heavily on these aspects of our fellow companies to allow us to continue to grow and learn. However, we do not in any way advocate the purchase or theft of any information from our competitors that is not available in the public domain.
1. Communication with internal competitor employees should be reported immediately
2. The purchase of trade secrets from competitors or disgruntled employees is prohibited
3. Prohibited activities include theft, trespassing, eavesdropping, wiretapping, computer hacking, invasion of privacy, bribery, misrepresentation, coercion, espionage or threats.
4. Do not disclose any information that you believe should have been marked “proprietary” without consulting our firm’s legal counsel.
These guidelines will help us to keep a strong reputation as a respectable and fair, yet diligent company in the marketplace for pearls and diamonds.
Demonstrating our Ethics around the Globe with our Suppliers
In that the majority of our suppliers are overseas, our firm watches its relationships closely with our suppliers due to language barriers, differing cultures, and basic differences between the United States and other countries in the East.
We always want to deal fairly with our suppliers, artisans, and designers and treating them with respect and honesty.
- Do not use unfair or misleading practices in negotiation of contracts.
- Always present our products in an up-front and honest manner.
Many of our suppliers can be cut-throat at times with their pricing and negotiation strategies eliciting emotional extremes from us. However, when these scenarios arise, remember to relax save a draft of your email prior to sending it, and come back to review it later to ensure that your communication representing the firm is not angry or disrespectful despite the other parties actions.
This document in its entirety is to be used when dealing with our suppliers and we expect our suppliers to use it as well in dealing with us.
Our place in the world: Philanthropy
This firm believes in the substantial participation in supporting good deeds and charitable acts for the public, even when they are not aligned with our client base. We maintain a focus on charitable giving for impoverished families, specifically when our aid can be directed toward the children of these families. This is why we launched the Impoverished Children’s Christmas Campaign in 2007, wherein we give over 300 toys via food pantries to children of the families receiving food. Families who cannot afford food most likely cannot similarly afford gifts for their children at Christmas time, which is where we can help utilizing our favorable trade agreements and suppliers to efficiently allocate our budget to get the most for our donations.
We do however look for new opportunities to donate funds and our products for fundraising for a variety of philanthropic events. Our charitable activities should be held as one of the most important external activities we do, and all employees should openly listen for opportunities to better those less fortunate around us, especially children.
At any point, should any of this compilation of guidelines seem in violation with our practices, or should their be any confusion on the interpretation of the Boles-Ingenito Ltd. Code of Ethics, contact any manager or member of the
Board of Directors including the Chairman and CEO M. Tyler Boles at firstname.lastname@example.org.