Monitoring Employees' Work Performance

TitleMonitoring Employees' Work Performance
Publication TypeCase Study
Year of Publication1994
AuthorsLadenson, R
Corporate Authorsof Center for the Study of Ethics in the Professions, IIT
PublisherCenter for the Study of Ethics in the Professions, Illinois Institute of Technology
Publication Languageeng
Keywordsbusiness , BUSINESS ethics , Privacy , Privacy and Surveillance
AbstractAn airlines executive, who was in charge of all personnel issuing tickets at the airline's terminal counters, had a new computer program developed for the centralized reservation system to monitor the work performance of the sales and ticket agents. The program provided detailed performance statistics on each agent, including the number of sales and how quickly and accurately an agent produced airline tickets. It also monitored and reported on time spent working at agent ticket counters. This monitoring was not revealed to the sales and ticket agents but the statistics were used extensively on job performance evaluations for salary adjustment and advancement.
Full Text