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|Publication Type||Case Study|
|Year of Publication||2000|
|Authors||Harris, Charles E., Pritchard Michael S., and Rabins Michael J.|
|Keywords||Acknowledging , Engineer/Client Relationships , ENGINEERING , HONESTY , product , quality|
When XYZ company returns a failed piece of equiptment to R&M machinery, it becomes apparent to Walt Winters that the problem was probably caused by R&M not property testing out the equipment, and that it failed because of internal problem. Instead of admitting to the mistake, R&M tells XYZ they will replace the equipment for free because they have been such a good customer over the years.
Case from Harris, Charles, Michael Pritchard and Michael Rabins. Engineering Ethics: Concepts and Cases. Belmont, CA: Wadsworth Publishing Company, 2000. Available from the Wadsworth website.
|URL||Click here for the document|
|Abbreviated Case Name||Failure|