Failure

TitleFailure
Publication TypeCase Study
Year of Publication2000
AuthorsHarris, CE, Pritchard, MS, Rabins, MJ
PublisherWadsworth
Publication Languageeng
KeywordsAcknowledging , Engineer/Client Relationships , ENGINEERING , HONESTY , product , quality
AbstractWhen XYZ company returns a failed piece of equiptment to R&M machinery, it becomes apparent to Walt Winters that the problem was probably caused by R&M not property testing out the equipment, and that it failed because of internal problem. Instead of admitting to the mistake, R&M tells XYZ they will replace the equipment for free because they have been such a good customer over the years.
NotesCase from Harris, Charles, Michael Pritchard and Michael Rabins. Engineering Ethics: Concepts and Cases. Belmont, CA: Wadsworth Publishing Company, 2000. Available from the Wadsworth website.
URLhttp://wadsworth.com/philosophy_d/templates/student_resources/0534605796_harris/cases/Cases/case08.htm
Abbreviated Case NameFailure
Full Text

Discipline: 

Subject: 

Publication: