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Owing to a Failure
|Title||Owing to a Failure|
|Publication Type||Case Study|
|Year of Publication||2010|
|Publisher||National Academy of Engineering, Online Ethics Center|
Norm Nash represented R&M's "official position": the piece of equipment is all right. However, during the course of the meeting it becomes apparent to Walt Winters that the problem has to be R&M's. Should Walt say anything about this in the presence of the customer, or should he wait until after the meeting to discuss this with Norm Nash?
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