Hooked on Electronic Services

TitleHooked on Electronic Services
Publication TypeCase Study
Year of Publication2010
AuthorsCruz-Cruz, JA
Corporate AuthorsNational Academy of Engineering, OEC
PublisherNational Academy of Engineering, Online Ethics Center
Publication Languageeng
AbstractUsing the Competitive Forces Model, students are asked to evaluate the use of additional fees after a service has become very useful to the customer.
URLhttp://www.onlineethics.org/Resources/Cases/hooked.aspx

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