The Service Manager's Dilemma

After the merger and reorganization of two government agencies, an employee is extremely disappointed in the leadership style of the new Chief Executive, who seems to make little or no effort to promote teamwork among departments and ignores concerns raised by staff during a employee retreat. When her manager, with whom she has a good relationship, asks her if the employee retreat was a success, should she say something about the failure of leadership of the new chief executive? Includes discussion questions and instructor notes.