Communication failures contributing to the Challenger accident: an example for technical communicators

TitleCommunication failures contributing to the Challenger accident: an example for technical communicators
Publication TypeJournal Article
Year of Publication1988
AuthorsWinsor, DA
JournalProfessional Communication, IEEE Transactions on
Volume31
Issue3
Pagination101-107
Date Published1988
Publication Languageeng
ISBN Number0361-1434
Keywordsaccidents , Aerospace , bad , Challenger , ENGINEERING , ENGINEERS , Explosions , history , management , managers , miscommunication , NASA , PUBLIC , Rockets , Solids , Space , technical
AbstractExamination of all the public documents on the Challenger explosion shows that a history of miscommunication contributed to the accident. This miscommunication was partly caused by engineers and managers interpreting data from different perspectives and the difficulty of believing and then sending bad news, especially to superiors and outsiders. The author writes to show how understanding the work dynamics of the Challenger case can help engineers and engineering managers to reduce miscommunication in their own companies.
DOI10.1109/47.7814

Discipline: 

Subject: 

Publication: