“Who's reading my e-mail?”: a study of professionals' e-mail usage and privacy perceptions in the workplace

Title“Who's reading my e-mail?”: a study of professionals' e-mail usage and privacy perceptions in the workplace
Publication TypeJournal Article
Year of Publication1997
AuthorsChociey, PA
JournalProfessional Communication, IEEE Transactions on
Volume40
Pagination34-40
Date Published1997
Publication Languageeng
ISBN Number0361-1434
KeywordsADMINISTRATIVE , business , computer , Corporate , Data , disputes , e-mail , Electronic , Employment , ethical , incidents , knowledge , Law , lawsuits , legal , Legislation , management , Monitoring , personnel , Privacy , professional , Voice , working , workplace
AbstractE-mail privacy in the workplace has emerged as one of the most complex ethical and legal issues confronting corporate communication in the electronic age. The paper discusses the array of legal and ethical concerns of e-mail privacy in the workplace. Building on the existing body of knowledge on the topic, the results of a research study are presented which explore the similarities and differences in e-mail usage and privacy perceptions among management level and administrative level employees. The survey, which polled 337 working professionals, confirmed the popular belief that companies are not effectively communicating their e-mail monitoring policies to their employees. Finally, recommendations are made to corporate communicators on how best to forge an e-mail communications policy that can reduce the risk of disputes, incidents, and lawsuits regarding e-mail privacy issues
DOI10.1109/47.557517

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